Privacy Policy

Connolly & Company

Last updated: 17/01/2026

Connolly & Company respects your privacy and takes data protection seriously. This policy explains, in plain English, what personal data we collect, why we collect it, how it’s used, and the choices you have.

If anything here isn’t clear, you’re welcome to contact us.

Who we are

Connolly & Company provides system installation and operational support services for local service businesses across the UK, including:

The Local Lead Engine

The Operating Pack

The Maintenance Pack

We are the data controller for any personal information you provide to us.

What information we collect

We only collect information that is necessary to run the business properly.

This may include:

Your name

Business name

Email address

Phone number

Information you choose to share during calls or via forms

Notes relating to how your enquiries and systems operate

If you become a client, this may also include:

Billing contact details

Invoicing information

Records of services provided

We do not collect unnecessary personal information.

How we collect information

We collect information when you:

Book a call through our scheduling system

Fill in a contact form on our website

Contact us by email

Speak with us on a call

Become a client

Why we collect this information

We use your information to:

Respond to enquiries

Book and conduct calls

Assess whether our services are a good fit

Deliver the services you request

Communicate with you during a project

Send invoices and manage accounts

Meet legal and accounting obligations

We do not use your data for unrelated marketing.

Marketing communications

We do not send spam.

If you contact us, we may reply to you directly.
If you become a client, we may contact you about the services you are receiving.

We do not add people to mailing lists without consent.

Payments and billing

Connolly & Company does not store credit or debit card details.

Payments are processed using trusted third-party payment providers. These providers handle your payment information securely under their own privacy policies.

We retain basic billing records for accounting and legal purposes only.

How your data is stored

Your information is stored securely using reputable software and services, which may include:

Email and calendar systems

Secure document storage

Customer records and notes

Accounting and invoicing tools

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

Who we share data with

We only share data when it is necessary to run the business.

This may include:

Scheduling tools (for booking calls)

Accounting or invoicing software

Secure document or system platforms used to deliver services

We do not sell your data to third parties.

How long we keep your data

We keep personal data only for as long as necessary:

Enquiry data is kept for a reasonable period

Client records are kept while services are active and for a legally required period afterwards

Billing records are kept in line with UK accounting requirements

When data is no longer needed, it is deleted securely.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Ask for incorrect data to be corrected

Request deletion of your data (where applicable)

Object to certain types of processing

Request a copy of your data

To exercise any of these rights, contact us using the details below.

Cookies

Our website may use basic cookies to ensure it works properly and to understand how visitors use the site.

We do not use cookies to track you across the internet or build advertising profiles.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or legal requirements. The latest version will always be published on our website.

Contact us

If you have any questions about this policy or how your data is handled, you can contact us at:

Connolly & Company
Email: hello@connollyandcompany.co.uk